Terms & Conditions - SM Cleaning Services, LLC | Phone (800) 677-1958 Call Us Today for a Free Estimate
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(800) 677-1958
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SM Cleaning Services, LLC
P.O. Box 230224
New York, NY 10023
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(800) 677-1958
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info@sandmcleaningservice.com
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PAYMENT TERMS
SM Cleaning Services only accepts payment via credit card. We gladly accept Visa, MasterCard, American Express, and Discover. The client has authorized SM Cleaning Services to bill all services performed one day prior to the cleaning appointment on the credit card that has been provided by the client.

The client understands that all credit card payments are processed one day prior to their scheduled cleaning appointment. Should SM Cleaning Services not be able to process a client's credit card payment one day prior to the day of the cleaning, the client's account will be subject
 
CANCELLATION, RESCHEDULING AND NON-ENTRY POLICY
We understand that there are times when you might need to cancel, reschedule or change your cleaning appointment. We ask that you give us 48 (business) hours advance notice to cancel, reschedule or change your appointment. Due to the high demand for our services, if you cancel, reschedule or change your appointment within less than 48 (business) hours of your scheduled appointment, you will incur a $35 cancellation fee per scheduled cleaning consultant.

**Any appointments canceled or rescheduled less than 24 (business) hours of the scheduled start time of the appointment will be charged the full amount of the cleaning.

**If an SM cleaning consultant arrives at a scheduled cleaning appointment and is unable to gain access to the home the client will be responsible for paying the full amount of the cleaning.
 
WEATHER POLICY
In the event a SM Cleaning Services employee cannot clean your home due to extreme weather conditions, although we are unable to issue a refund we will gladly reschedule your appointment to the next available cleaning day. In most case your appointment will be reschedule within 1-2 days after the original appointment date.
 
EMPLOYEE NON SOLICITATION AGREEMENT
SM Cleaning Services clients may not solicit our employees to be contracted or employed by you or your affiliates for services of any kind. If you would like to hire/contract one of our workers to work independently for you or your affiliates, you may submit your request by informing our office in writing. If SM Cleaning Services approves your request, you will be required to pay a $4,000 referral fee before our employee is released to work independently for you.

Please be advised that should there be a breech of this agreement this will result in litigation being initiated to recover damages suffered by SM Cleaning Services and the client will be responsible for all legal cost and expenses, including SM Cleaning Services attorney fees.

I have read the foregoing and acknowledge and agree that I will not solicit SM Cleaning Services employees to clean for myself or any of my affiliates.
 
SAFETY POLICY
Employee safety is important to us. We require our employees to wear shoes at all times, refrain from climbing ladders higher than 30", and lifting objects weighting more than 20 pounds. We do not clean bodily fluids, pet accidents or any other substance which may pose a health or safety hazard to our employees. SM Cleaning Services reserves the right to remove an employee from a job site at any time if safety is of concern or if integrity is in question.
 
OPEN DOOR POLICY
At SM Cleaning Services we encourage our clients who do not live in doorman buildings to leave a set of keys on file with our office. In the event that you leave the door to your home unlocked to allow our cleaning consultants to gain entry or give our cleaning consultants permission to leave your door unlocked when leaving your home, SM Cleaning Services will not assume liability for any items stolen from your home.
 
FIREPLACES
Due to the health risks associated with the inhalation of soot, SM Cleaning Services does not clean soot from fireplaces. We will gladly clean around the fireplace. Should you require fireplace cleaning, SM Cleaning Services can suggest a reputable company to assist you.
 
WINDOW CLEANING
We understand that window cleaning can be a very important part of having a thorough cleaning. Window cleaning is not a typical daily cleaning task therefore windows can often become jammed and very hard to open. Hard to open windows can be very dangerous for our cleaning consultants. To assist in our employees safety we ask that you examine your windows prior to a window cleaning to ensure that your windows can be easily opened. As old and jammed windows can easily come off track or be damaged when performing inside and out window cleanings, SM Cleaning Services does not take responsibility for windows damaged during window cleaning services.
 
LAUNDRY (NO LIABILITY CLAUSE)
There may be times in which a client may require SM Cleaning Services to perform laundry services. We are happy to assist with this service however please be aware that due the delicate nature of this service SM Cleaning Services does not assume responsibility for any laundry damages. As a precaution we advise that you presort your laundry and that you do not include delicate or dry clean only items in your laundry bags. By providing only sheets and towels for this service this drastically reduces the possibility for laundry damages. Additionally, the client understands that laundry services will add an additional hour or more to the appointment time. We require that you provide all laundry detergent and necessary monies for operating laundry machines. Please leave all laundry supplies in a clearly visible area.
 
PETS
At SM Cleaning Services we understand how important your pets are to you. We are a pet friendly company and will gladly receive special instructions regarding your pet's safety. We do ask however if your pet/pets becomes stressed or agressive when around unfamilar people that you contain them in a locked area during the cleaning. Due to health concerns, SM Cleaning Services cannot allow their cleaning consultants to handle any pet feces.
 
DAMAGES
SM Cleaning Services professionals treat your home with the utmost respect. However, due to the nature of our business, accidents can happen. Should a damage occur to your property during an SM Cleaning Services appointment, please notify our office immediately after the cleaning appointment has ended. Should you have any delicate or sensitive items in your home please notify our office representatives as we will instruct our cleaning consultants not to touch those items. If an item is damaged by our cleaning consultant we ask that you do not throw the item away as SM Cleaning Services will need to take photographs of the item for insurance purposes. If a receipt is not available for the damaged item and it is clear that the item has been damaged by a SM Cleaning Services employee, SM Cleaning Services will purchase a replacement of equal value. SM Cleaning Services does not take responsibility for items damaged prior to a cleaning. SM Cleaning Services does not take responsibility for items that require special cleaning instructions if those cleaning instructions were not given to us.We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment or damages that we cannot physically inspect.
 
COMPUTER/ELECTRICAL WIRES
As we aim to handle all items in your home with care and we know that computer wires, cables and cords can be delicate. Our in-depth cleanings require that we may have to lift or slightly move these items as dust accumulates heavily in these areas. Please notify us below if contact with these wires, cables and cords can disconnect your computer system. If so we will ask our cleaning consultants to skip these areas. If the area below is left blank we will assume that it is ok to clean around your computer area and/or electrical equipment area.
 
SATISFACTION POLICY
We proudly stand behind our work. Should you have any comments regarding your cleaning, please call us within 24 hours after the end of your cleaning appointment. If there are areas that you feel we have overlooked, we ask that you do not clean those areas yourself, as we will have someone report to your home within 24 hours to re-clean the areas of concern. While we are unable to issue refunds, if necessary, we are happy to re-clean any areas of concern.
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OFFICE HOURS
Our standard office hours are:
Monday through Friday 9:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 4:00 p.m.
and we welcome your calls.
 
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  TERMS & CONDITIONS 20
       
  SM Cleaning Services, LLC | P.O. Box 230224, New York, NY 10023
Phone (800) 677-1958

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