Book an Appointment - SM Cleaning Services, LLC | Phone (800) 677-1958 Call Us Today for a Free Estimate
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  CALL US TODAY FOR A FREE ESTIMATE
(800) 677-1958
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Thank you for choosing SM as your preferred cleaning service. Please fill out the appointment booking form below to begin your service with us. We hope to provide you with a truly enjoyable cleaning experience.
 
 
SM Cleaning Service Appointment Booking Form
 

SECTION 1 *Required fields
*Full Name

First Name

Last Name

*Appointment Date
/ /
Month
Day
Year
*Street Address
Street Address Line 2
*City
*State
*Zip Code
*Home Phone
(Area Code First)
*Cell Phone
(Area Code First)
*Work Phone
(Area Code First)
*Email
*Square footage of home
*Number of bedrooms
*Number of bathrooms
*In the event we have to reach you while your cleaning appointment is taking place what is your preferred means of contact? Please select an item.
*What type of service applies to you?
Please select an item.
*How do we gain entrance
Please select an item.
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AREAS SERVICED
Unless indicated otherwise, we will clean every area in your home according to the following list, to the best of our ability in the cleaning time that you have requested. Exceptions and special instructions are indicated below the service list.

Living Spaces, Bedrooms & General Areas

  • Dust furniture, furnishings & window sills
  • Clean Floors
  • Empty wastebaskets
  • Doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
  • Spot clean walls as needed

Kitchen

  • Clean counters, sinks/stovetops, tables & small appliances
  • Clean Floors
  • Wipe down face of dishwasher, refrigerator, oven doors
  • Cabinets (outside only)
  • Doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
  • Spot clean walls as needed

Bathroom

  • Thoroughly clean counters, toilets, sinks and bathtub/shower
  • Clean floors
  • Cabinets (outside only)
  • Doors, frames, window frames, light fixtures (with step stool provided), vents, fans, & baseboards as needed
  • Spot clean walls as needed


AREAS WE DO NOT SERVICE
As it is our goal to always provide our clients with outstanding service due to the safety of our cleaning consultants and the utmost concern of your delicate items we can not provide the following services:
  • Moving for any furniture
  • Cleaning homes that have been infested with bed bugs
  • Cleaning large areas of floors by hand
  • Use of ladders higher than 3 feet Cleaning of cat litter boxes
  • Handling of pet feces
  • Cleaning of fireplaces
  • Hand washing clothes
  • Providing laundry services when the laundry facilities are not located inside your building
  • Cleaning outside of windows that do not flip forward
  • Cleaning outside of larger than standard size windows. Standard size windows are 40" width by 60" height
  • Stepping on kitchen counters to clean the top of cabinets
  • Reorganizing clothing closets. We only clean the bottom of closet floors
  • Lifting or moving of heavy items
  • Cleaning inside of toilettes without a proper toilette brush.


SECTION 2
PAYMENT TERMS
SM Cleaning Services only accepts payment via credit card. We gladly accept Visa, MasterCard, American Express, and Discover. The client has authorized SM Cleaning Services to bill all services performed one day prior to the cleaning appointment on the credit card that has been provided by the client.

The client understands that all credit card payments are processed one day prior to their scheduled cleaning appointment. Should SM Cleaning Services not be able to process a client's credit card payment one day prior to the day of the cleaning, the client's account will be subject to a $15.00 late payment fee.
   
*CC Card Type
Please select an item.
*Card Number
*Expiration Date
MM/YYYY
*Security Code
*Name as it appears on card
*Billing Address on card
Street Address
 
Street Address (Line 2)
 
City
State/Province
Postal/Zip Code
 
Please select an item.
Country
   
SECTION 3
SPECIAL REQUEST
Unless otherwise requested the following areas will not be serviced in general cleanings: Inside of the refrigerator , inside of the stove , outside of windows and laundry services . Per your request we will glady provide the above services. Please be aware that the above services add addtional time to your cleaning appointments which will result in additional charges.

ESTIMATED CLEANING TIMES
Every home is different and requires different cleaning times. As we do not perform in home estimates for our general cleanings and/or first time cleanings our phone estimates are based on the information each client gives our office representatives. Often upon arrival to the home and after a walk through of the space it can be determined that the appointment will require additional time to clean the entire space. If additional time is needed SM Cleaning Services will always call the client before the end of the appointment. If the client authorizes the additional time requested by SM Cleaning Services the client understands that additional charges will be incurred. If the client does not authorize the additional time requested the client understands that SM Cleaning Services will complete the job to the best of their ability. The client also understands that if they do not approve the additional time that the entire home may not be cleaned and that SM Cleaning Services will clean priority areas given by the client first.

Note : If the appointment requires additional time and SM Cleaning Services cannot contact the client during the duration of the appointment, SM Cleaning Services will leave the appointment at the end of the scheduled cleaning time and will complete the job to the best of the cleaning consultant's ability.


Note : All intial cleanings generally take longer as it is the first time we are cleaning your home.
   
SUPPLIES & EQUIPMENT
SM Cleaning Services does not supply cleaning products or cleaning tools. SM Cleaning Services can supply these items (with the exception of a vaccum cleaner) for an additional fee. We require that you have basic cleaning tools in your home such as a broom and dust pan, a sponge mop and bucket, a toilet bowl brush, a step stool, garbage bags and a vacuum cleaner.Please let us know when you book your appointment if we will need to supply you with any such tools. In addition, please be aware that if proper cleaning tools are not provided or if the cleaning tools provided are not quality tools, they may effect the quality of the job performed and the time it takes to complete the job.
   
CLEANING TOOLS LOCATION
At SM Cleaning Services our goal is to make your experience pleasant and hassle free one. To avoid any unnecessary phone calls during you cleaning please list where we can find the following required tools. We understand that these tools may not always be in obvious locations so any detailed location information is be greatly appreciated.
*Vacuum
*Mop
*Mop Bucket
*Broom & Dust Pan
*Toilette bowl brush
*Step Stool
*Dishwashing Detergent
If you have requested laundry services, please indicte below where we can find your laundry detergent and laundry card/monies. If we are not providing laundry services for you please leave these areas blank. Additionally please be aware that there are additional cost associated with laundry services.
Laundry Detergent
Laundry card/ Laundry monies
 
SPECIAL CLEANING SOLUTIONS
If there are speciality products that you would like us to use please indicate what these items are and where they are located.
   
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please inform us of any special instructions you may want to add to your cleaning appointment. Additionally if you have any items in your home that have speacial cleaning instuctions please indicated these details below. Please feel free to be as detailed as possible.
CANCELLATION, RESCHEDULING AND NON-ENTRY POLICY
We understand that there are times when you might need to cancel, reschedule or change your cleaning appointment. We ask that you give us 48 (business) hours advance notice to cancel, reschedule or change your appointment. Due to the high demand for our services, if you cancel, reschedule or change your appointment within less than 48 (business) hours of your scheduled appointment, you will incur a $35 cancellation fee per scheduled cleaning consultant.

**Any appointments canceled or rescheduled less than 24 (business) hours of the scheduled start time of the appointment will be charged the full amount of the cleaning.

**If an SM cleaning consultant arrives at a scheduled cleaning appointment and is unable to gain access to the home the client will be responsible for paying the full amount of the cleaning.
   
OFFICE HOURS
Our standard office hours are:
Monday through Friday 9:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 4:00 p.m.
and we welcome your calls.

WEATHER POLICY
In the event a SM Cleaning Services employee cannot clean your home due to extreme weather conditions, although we are unable to issue a refund we will gladly reschedule your appointment to the next available cleaning day. In most case your appointment will be reschedule within 1-2 days after the original appointment date.
   
EMPLOYEE NON SOLICITATION AGREEMENT
SM Cleaning Services clients may not solicit our employees to be contracted or employed by you or your affiliates for services of any kind. If you would like to hire/contract one of our workers to work independently for you or your affiliates, you may submit your request by informing our office in writing. If SM Cleaning Services approves your request, you will be required to pay a $4,000 referral fee before our employee is released to work independently for you.

Please be advised that should there be a breech of this agreement this will result in litigation being initiated to recover damages suffered by SM Cleaning Services and the client will be responsible for all legal cost and expenses, including SM Cleaning Services attorney fees.

I have read the foregoing and acknowledge and agree that I will not solicit SM Cleaning Services employees to clean for myself or any of my affiliates.
   
*Please type your full name. This will serve as your electronic signature.
   
ASSIGNED CLEANING CONSULTANT
We understand that most clients would prefer to have the same cleaning consultant consistently clean their home. It is our goal to provide you with consistency. SM Cleaning Services will try to provide you with a regular cleaning consultant. However, due to circumstances beyond our control, we cannot always guarantee the same cleaning consultant. We reserve the right to change cleaning consultants at any time. Should we have to change your cleaning consultant, we will notify you via email. To ensure that any cleaning consultant changes result in a smooth transition, in most cases we will have a quality control supervisor oversee your first appointment change.
   
*In the event that we have to temporarily or permanently change your cleaning consultant, how would you like to be notified?
Please select an item.
   
SAFETY POLICY
Employee safety is important to us. We require our employees to wear shoes at all times, refrain from climbing ladders higher than 30", and lifting objects weighting more than 20 pounds. We do not clean bodily fluids, pet accidents or any other substance which may pose a health or safety hazard to our employees. SM Cleaning Services reserves the right to remove an employee from a job site at any time if safety is of concern or if integrity is in question.

OPEN DOOR POLICY
At SM Cleaning Services we encourage our clients who do not live in doorman buildings to leave a set of keys on file with our office. In the event that you leave the door to your home unlocked to allow our cleaning consultants to gain entry or give our cleaning consultants permission to leave your door unlocked when leaving your home, SM Cleaning Services will not assume liability for any items stolen from your home.

FIREPLACES
Due to the health risks associated with the inhalation of soot, SM Cleaning Services does not clean soot from fireplaces. We will gladly clean around the fireplace. Should you require fireplace cleaning, SM Cleaning Services can suggest a reputable company to assist you.

WINDOW CLEANING
We understand that window cleaning can be a very important part of having a thorough cleaning. Window cleaning is not a typical daily cleaning task therefore windows can often become jammed and very hard to open. Hard to open windows can be very dangerous for our cleaning consultants. To assist in our employees safety we ask that you examine your windows prior to a window cleaning to ensure that your windows can be easily opened. As old and jammed windows can easily come off track or be damaged when performing inside and out window cleanings, SM Cleaning Services does not take responsibility for windows damaged during window cleaning services.

LAUNDRY (NO LIABILITY CLAUSE)
There may be times in which a client may require SM Cleaning Services to perform laundry services. We are happy to assist with this service however please be aware that due the delicate nature of this service SM Cleaning Services does not assume responsibility for any laundry damages. As a precaution we advise that you presort your laundry and that you do not include delicate or dry clean only items in your laundry bags. By providing only sheets and towels for this service this drastically reduces the possibility for laundry damages. Additionally, the client understands that laundry services will add an additional hour or more to the appointment time. We require that you provide all laundry detergent and necessary monies for operating laundry machines. Please leave all laundry supplies in a clearly visible area.

PETS
At SM Cleaning Services we understand how important your pets are to you. We are a pet friendly company and will gladly receive special instructions regarding your pet's safety. We do ask however if your pet/pets becomes stressed or agressive when around unfamilar people that you contain them in a locked area during the cleaning. Due to health concerns, SM Cleaning Services cannot allow their cleaning consultants to handle any pet feces.

DAMAGES
SM Cleaning Services professionals treat your home with the utmost respect. However, due to the nature of our business, accidents can happen. Should a damage occur to your property during an SM Cleaning Services appointment, please notify our office immediately after the cleaning appointment has ended. Should you have any delicate or sensitive items in your home please notify our office representatives as we will instruct our cleaning consultants not to touch those items. If an item is damaged by our cleaning consultant we ask that you do not throw the item away as SM Cleaning Services will need to take photographs of the item for insurance purposes. If a receipt is not available for the damaged item and it is clear that the item has been damaged by a SM Cleaning Services employee, SM Cleaning Services will purchase a replacement of equal value. SM Cleaning Services does not take responsibility for items damaged prior to a cleaning. SM Cleaning Services does not take responsibility for items that require special cleaning instructions if those cleaning instructions were not given to us. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment or damages that we cannot physically inspect.
   
COMPUTER/ELECTRICAL WIRES
As we aim to handle all items in your home with care and we know that computer wires, cables and cords can be delicate. Our in-depth cleanings require that we may have to lift or slightly move these items as dust accumulates heavily in these areas. Please notify us below if contact with these wires, cables and cords can disconnect your computer system. If so we will ask our cleaning consultants to skip these areas. If the area below is left blank we will assume that it is ok to clean around your computer area and/or electrical equipment area.
   
Computer Area Notes:
   
SATISFACTION POLICY
We proudly stand behind our work. Should you have any comments regarding your cleaning, please call us within 24 hours after the end of your cleaning appointment. If there are areas that you feel we have overlooked, we ask that you do not clean those areas yourself, as we will have someone report to your home within 24 hours to re-clean the areas of concern. While we are unable to issue refunds, if necessary, we are happy to re-clean any areas of concern.
   

I have read, agree to and fully understand all terms included in the SM Cleaning Services Service Agreement. I also authorize SM Cleaning Services to process my payment for services using the credit card that I have provided. I understand my payment will be processed one day prior to my scheduled cleaning.

*Type your full name below. This will serve as your electronic signature and will be deemed the same as an original signature of this document.
   
Thank you very much for taking the time to update us on your preferences. We will include this information within your client profile and train our staff on your preferences.

SM Cleaning Services
 
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  TERMS & CONDITIONS 20
       
  SM Cleaning Services, LLC | P.O. Box 230224, New York, NY 10023
Phone (800) 677-1958

© 2013 SM Cleaning Services, LLC | All Rights Reserved